Privacy Policy

Last updated: 13 November 2026

1. Controller

COMPSOLVE LIMITED (company number 08596401), Studio No. 27 264 Lavender Hill, London, UNITED KINGDOM, SW11 1LJ, is the controller of personal data collected through myecolife.net. Questions about this policy: office@myecolife.net.

2. Data we collect

  • Order data: name, email address, company, country, phone number, order contents, order notes and your agreement to our terms.
  • Messages: name, email address and the content of messages sent through our contact and request forms.
  • Technical data: IP address and browser information recorded with orders and messages, and standard server logs kept by our hosting provider.
  • Payment data: payments are processed by our payment provider through the payment link we send; we do not receive or store full card numbers.

3. Why we use it and our legal bases

  • To process your order, send invoices and payment links, and activate and support your services - performance of a contract.
  • To answer your enquiries - our legitimate interest in responding to people who contact us.
  • To prevent fraud and protect our network - our legitimate interests.
  • To keep accounting and tax records - legal obligation.

We do not sell personal data and we do not use it for automated decision-making with legal effects.

4. Sharing

We share personal data only with service providers that help us run the services: our website hosting provider, our payment provider, telecommunications carriers needed to provide numbers and routes, and professional advisers. They act on our instructions or as independent controllers where required by law.

5. International transfers

Where data is transferred outside the UK, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum to protect it.

6. Retention

Order and invoice records are kept for six years after the end of the financial year to meet UK accounting requirements. Enquiries that do not lead to an order are deleted after 24 months.

7. Your rights

You have the right to access, correct or delete your personal data, to restrict or object to its use, and to data portability. To exercise these rights, email office@myecolife.net. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

See our Cookie Policy.