Terms of Service

Last updated: 13 November 2026

1. Who we are

These terms apply to services ordered on myecolife.net. The services are provided by COMPSOLVE LIMITED, a company registered in England and Wales under company number 08596401, with its registered address at Studio No. 27 264 Lavender Hill, London, UNITED KINGDOM, SW11 1LJ ("we", "us"). Contact: office@myecolife.net.

2. Our services

We provide cloud communications and related services: SMS messaging credits, voice minutes, virtual numbers, cloud phone seats, data security assessments and ICT consulting. Each package is described on our Shop page. All services are provided electronically or remotely; no physical goods are sold on this website.

3. Orders and contract

When you place an order, we confirm receipt by email and send you an invoice with a secure payment link. The contract between you and us is formed when your payment is confirmed. We may decline an order, for example if we cannot verify the customer, if the requested destination or use is not supported, or if the order appears fraudulent; in that case any payment received is refunded in full.

4. Prices and payment

Prices are shown in pounds sterling (GBP). Any applicable taxes are shown on the invoice before you pay. Payment is due in full before activation. Monthly items (virtual numbers and cloud phone seats) cover one month from activation and are renewed only when you place a new order.

5. Activation and use

We activate services after payment as described in our Service Delivery Policy. Some services, such as virtual numbers and sender IDs, may require identity or business verification required by telecommunications regulations. SMS credits and voice minutes are valid for 12 months from activation; consulting hours are valid for 6 months.

6. Acceptable use

You must use the services lawfully. In particular, you must not send unsolicited marketing messages without the recipient's consent, impersonate others, send fraudulent, abusive or illegal content, or attempt to disrupt our network or other customers. Electronic marketing must comply with the Privacy and Electronic Communications Regulations (PECR) and equivalent laws in the recipient's country. We may suspend services that are used in breach of this section.

7. Service levels and support

We monitor our platform around the clock and aim for continuous availability. Support is available by email at office@myecolife.net, Monday to Friday, during UK business hours. Individual service level commitments, where agreed, are set out in a separate service agreement.

8. Cancellation and refunds

Cancellations and refunds are governed by our Refund Policy, which forms part of these terms. If you are a consumer, nothing in these terms affects your statutory rights.

9. Liability

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. For business customers, our total liability arising from an order is limited to the amount paid for that order, and we are not liable for loss of profit, loss of business or indirect losses. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law.

10. Sanctions

We do not provide services to persons or entities that are subject to UK sanctions, or in countries subject to comprehensive UK sanctions.

11. Changes

We may update these terms from time to time. The version in force when you place an order applies to that order.

12. Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except that consumers resident elsewhere in the UK may bring proceedings in their local courts.