Service Delivery Policy
Last updated: 13 November 2026
All services sold on myecolife.net by COMPSOLVE LIMITED are provided electronically or remotely. There is no physical shipping: nothing is sent by post or courier.
1. After you place an order
Within one business day we email you an invoice with a secure payment link to the address you entered at checkout. Business days are Monday to Friday, excluding UK public holidays.
2. Activation times after payment
| Service | How it is provided | When |
|---|---|---|
| SMS bundles | Credits added to your account; login details, API key and SMPP settings sent by email | Within 1 business day |
| Voice minutes | Minutes added to your account in the management portal | Within 1 business day |
| UK virtual number | Number assigned and forwarding set up in the portal | Within 2 business days after any required verification |
| Cloud phone seat | User extension created; app and portal access sent by email | Within 1 business day |
| Data security assessment | Scope call scheduled; written report sent by email | Scope call within 5 business days; report within 10 business days after the scope is agreed |
| ICT consulting | Remote sessions with an engineer at agreed times | First session offered within 5 business days |
3. Verification
Telecommunications rules may require us to verify your identity or business before assigning numbers or sender IDs. If verification is needed, we tell you by email what is required, and the activation time starts when verification is complete.
4. If something is late
If you have not received your activation details within the times above, check your spam folder and then email office@myecolife.net with your order number. If we cannot activate a service, you can cancel it for a full refund under our Refund Policy.