Refund Policy

Last updated: 13 November 2026

This policy applies to orders placed on myecolife.net with COMPSOLVE LIMITED. To request a cancellation or refund, email office@myecolife.net with your order number.

1. Before activation

If you cancel an order before we activate the service, we refund the full amount paid.

2. SMS credits and voice minutes

You may request a refund within 14 days of activation if none of the credits or minutes have been used. After the first use, unused credits and minutes remain available until they expire but are not refundable, except where the service could not be provided because of our fault.

3. Virtual numbers and cloud phone seats

Monthly items may be cancelled within 14 days of activation; we refund the unused part of the month in proportion to the days remaining. After 14 days, the month already paid is not refundable, and the service ends at the end of that month unless you renew it.

4. Security assessments and consulting

You may cancel before work starts for a full refund. If you cancel after work has started, we refund the price less the value of the work already performed, calculated in proportion to the hours spent. Consulting hours not used within their 6-month validity period are not refundable.

5. Consumers in the UK and EU

If you are a consumer, you have a legal right to cancel a services contract within 14 days of the contract being formed. If you ask us to start the service within that period, you agree to pay for the part of the service provided before you cancel, and we refund the rest. This does not limit any other statutory rights you have.

6. Service problems

If a service does not work as described and we cannot fix it within a reasonable time, we refund the affected part of your order.

7. How refunds are paid

Approved refunds are paid to the original payment method within 14 days of approval. We do not charge a fee for refunds.